Frequently Asked Questions | FAQs

Travel safely with Aeroportos de Portugal

If you are planning to travel to or from Portugal, you might find some useful information in these Frequently Asked Questions.

This information provides a general overview, it is not binding and does not exempt you from consulting the legislation in force in the countries of origin, transfer and destination. You should also check all the necessary information with airlines and official websites such as ANAC, Re-open.europa or IATA Travel Centre.

TESTS AND CERTIFICATES

1. Do I need to present a test or vaccination certificate on departure?

a) The tests, certificates and forms required for your flight will always depend on the regulations in force in the destination country/region. Therefore, passengers should check with their airline and/or travel agent in due time, as well as official entities and websites such as IATA Travel Centre.

b) Passengers going to the Autonomous Regions of Azores and Madeira must present a TAAN test (e.g. PCR) or a vaccination/recovery certificate or a Digital EU certificate. Find out more at: travelling for Madeira and for the Azores

c) Passengers on point-to-point flights from Madeira and the Azores to mainland Portugal do not need to present a test.

d) Passengers on point-to-point flights from Lisbon, Porto and Faro do not need to present a test.
2. Are there COVID tests sites at the airport?

Yes, in the public areas of Lisbon, Porto, Faro and Madeira airports these are laboratories where you can perform TAAN ( ex: RT-PCR) and TRAg ( antigen).

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Carefully check the type of test, timeframe for completion and certification requirements before booking a test and ensure that there is enough time for you to receive the results and all certification required before your flight.

You can take tests at the following locations:

Lisbon Airport:

Public Area: Synlab Laboratory (P1 car park) - from 6:00 am - 10:00 pm

Public Area: UCS Laboratory (next to Premium TAP) - from 6:00 am - 10:00 pm

For transferring passengers: Gate 24 - only for passengers on connection

Faro Airport:

Public Area: Synlab Laboratory (in Kiss&Fly car park) - Monday to Thursday from 06:00 am to 19:00 pm. Friday and Sunday from 05:00 am to 19:00 pm. Saturday from 06:00 am to 19:00 pm.

Porto Airport:

Public Area: Synlab Laboratory (Level 3, near the check-in area) - from 7:00 am - 19:00 pm

Madeira Airport:

Public Area: Synlab Laboratory (Level 1, next to ANA information desk) - from 5:00 am - 18:00 pm

Porto Santo Airport:

Public Area: Synlab Laboratory - from 6:00 am - 08:00 pm and 16:00 pm - 19:30

The Travelcheck-in platform enables online scheduling of COVID-19 tests in clinics and laboratories throughout the country (mainland and islands). Access at www.travelcheck-in.app

See here the list of laboratories referenced by the General Diretion of Health (DGS) to perform your test.
3. I come from a European Union( EU) country: do I need to present a COVID test?

Passengers travelling to or from mainland Portugal must present:

- TAAN - Nucleic Acid Amplification Tests (RT-PCR, NEAR, TMA, LAMP, HDA, CRISPR, SDA, etc), with a negative result for COVID-19, performed within the last 72h before boarding;

OR

- Antigen Test * (TRAg) performed within the last 48 hours before boarding;

OR

- EU Digital Certificate (vaccination, recovery, and tests). More information here

Children under 12 years old are an exception.

For point-to-point journeys between Lisbon, Porto and Faro, no tests are required.

Self-tests of any kind are not accepted.Only antigen tests (TRAg) on the list agreed by the European Union Health Security Committee are accepted, - see here.

* Antigen tests are not valid if travelling to Madeira or the Azores.

Passengers are responsible for checking that their tests meet the requirements.

Find more here.
4. I come from a country outside the EU: do I need to present a test and certificate?

Passengers travelling to or from mainland Portugal must present:

- TAAN - Nucleic Acid Amplification Tests (RT-PCR, NEAR, TMA, LAMP, HDA, CRISPR, SDA, etc), with a negative result for COVID-19, performed within the last 72h before boarding;

OR

- Antigen Test * (TRAg) performed within the last 48 hours before boarding;

OR

- EU Digital Certificate (vaccination, recovery, and tests). More information here

Children under 12 years old are an exception.

For point-to-point journeys between Lisbon, Porto and Faro, no tests are required.

Self-tests of any kind are not accepted.Only antigen tests (TRAg) on the list agreed by the European Union Health Security Committee are accepted, - see here.

* Antigen tests are not valid if travelling to Madeira or the Azores.

Passengers are responsible for checking that their tests meet the requirements.

Find more here

In addition to presenting a negative test result, passengers arriving in Portugal on flights departing from one of the following countries: South Africa, Brazil, Nepal, India and the United Kingdom* must comply with a prophylactic isolation period of 14 days at home or at a place indicated by the health authorities and must register their details on travel.sef.pt (except for essential travel where the period of isolation is 14 days).

*except those who present proof of a complete vaccination against COVID-19, completed at least 14 days prior to boarding.
5. I have a transferring flight in Portugal: do I need to present a test or certificate?

Transfer passengers must consider the documentation required by the regulations in force in the country/region of destination, however, even in stopovers, they should consider the rules for arrival in mainland Portugal, either in terms of tests and certificates, or in terms of forms to be filled in beforehand.

Please refer to points 3 and 4 of these FAQs and consult your airline.
6. I need to schedule a test for the return flight. What should I do?

You can schedule your return test in advance:

- The Travelcheck-in platform enables online scheduling of COVID-19 tests at clinics and laboratories across the country (mainland and islands). Access at www.travelcheck-in.app;

- Synlab Laboratories - More information on testing at airports here;

- UCS - Booking in advance using the form available at www.ucs.pt (available at Lisbon airport).
7. What is considered a valid test?

A valid test is an examination carried out by a certified laboratory (TAAN - Nucleic Acid Amplification Tests (RT-PCR, NEAR, TMA, LAMP, HDA, CRISPR, SDA, etc) or Antigen Test (TRAg), containing the minimum information required by the European Union Health Security Committee, namely:

a) Complete Identification of the Passenger

b) Clear Identification of the laboratory, including the certification

c) Reference to the use of the method used

d) Date and Time of the exam collection

e) Explicit Negative test result

f) Presented in Portuguese, French, English, Spanish and Italian

NOTE: The test result must be presented at check-in, boarding and arrival in digital or paper format. The SMS format is not valid.

Self-tests of any kind are not accepted. Only antigen tests acceptable by the European Union Health Committee are accepted for travel as well as the minimum data that must be present on the test result document as set by the same entity, see here.

Passengers are responsible for checking that their tests meet the requirements.

Carefully check the type of test, timeframe for completion and certification requirements before booking a test and ensure that there is enough time for you to receive the results and all certification required before your flight.
8. Can I perform the test at the airport on arrival?

No. All passengers on the flights referred to in points 3, 4 and 5 must present a negative TAAN or TRAg test result when boarding the aircraft. Only nationals or residents may exceptionally be tested at the airport on arrival. Citizens who disembark in violation of the duty to present proof of a test with a negative result, must perform the test upon arrival in national territory, at their own expense, and must wait for the result inside the airport.
9. What is considered an essential travel?

Essential travel is understood as travel undertaken for professional, study, family reunion, health or humanitarian reasons.

FORMS

10. I am travelling to Portugal. Which forms do I have to fill?

All passengers travelling to mainland Portugal, in transit or with connecting flights, must fill in the Passenger Locator Card after check-in and before boarding*, via portugalcleanandsafe.com:

https://portugalcleanandsafe.pt/pt-pt/passenger-locator-card (Portuguese version)

https://portugalcleanandsafe.pt/en/passenger-locator-card (English version)

*Do confirm with the airline the exceptions where filling on board is possible.

Additionally, if you are travelling to Portugal from the Brazil, South Africa, Nepal, India and United Kingdom* you should pre-register your data on travel.sef.pt
11. I'm travelling to Madeira. Which forms do I have to fill in?

Passengers travelling to the islands of Madeira or Porto Santo must register on Madeira Safe and complete the epidemiological survey.

Consult the measures currently in force in the region on the Madeira Regional Government website.
12. I am travelling to the Azores. Which forms do I have to fill in?

Passengers travelling to the Azores must register on My Safe Azores and complete the questionnaire.

Please check the website of the Regional Government of the Azores to review all the measures currently in effect in the region.

TRAVELLING TO AND FROM THE AUTONOMOUS REGION OF MADEIRA

13. Do I need to present a test or certificate upon arrival?

Passengers travelling to the Autonomous Region of Madeira are required to present:

- RT – PCR Covid-19 Test with a negative result, carried 72hours before the flight;

OR

- Vaccination certificate (document that proves complete vaccination) and/or proof of COVID-19 recovery for up to 180 days;

OR

- EU Digital COVID Certificate (vaccination, recovery and tests). More information here

The documents mentioned must be submitted on the madeirasafe.com platform at the time of registration.

- Passengers travelling to Madeira and Porto Santo from the Portuguese Continent can have free-of-charge PCR Tests in laboratories with protocol with the Madeira Regional Government. Find the list here.

- Children under 12 years are an exception.

- Passengers are responsible for checking that their tests meet the requirements.

Further information https://covidmadeira.pt
14. Is a second PCR test mandatory?

The second SARS-CoV-2 screening PCR test is mandatory* on the fifth day after the first test was performed.

* for residents in the Autonomous Region of Madeira, Madeiran emigrants and their relatives, students attending higher education institutions located in or outside the Autonomous Region of Madeira or in Mobility Programmes (ERASMUS or others), who disembark at Madeira and Porto Santo airports, in flights coming from any territory outside the Autonomous Region of Madeira.

Further information https://covidmadeira.pt/
15. Which laboratories have a partnership with the Regional Government of Madeira for free of charge COVID-19 tests?

Passengers who intend to travel to Madeira or Porto Santo may perform the tests in mainland Portugal before their flight and the costs will be paid by the Regional Government. See the list of laboratories included.
16. I am travelling to Madeira. Which forms do I have to fill in?

Passengers travelling to the islands of Madeira or Porto Santo must register on Madeira Safe and complete the epidemiological survey.

Consult the measures currently in force in the region on the Madeira Regional Government website.
17. I will travel between Madeira and Porto Santo islands. Are there any additional rules?

For travelling between islands, you may present TRAg (antigen) test or use valid proof of PCR test and/or vaccination/recovery certificate or EU vaccination certificate.

Find out information at Rules: Trips to Porto Santo.
18. Is it necessary to present a COVID test on departure from Madeira?

The obligation to present a negative result from the RT-PCR or antigen test to COVID-19 will depends on the destination, so you must check on official websites such as ANAC, IATA Travel Centre, airline, travel agencies and/or official entities.

Passengers on flights from Madeira to mainland Portugal do not need to present a test.
19. Can I do a test at Madeira or Porto Santo airport, on departure?

In the specific case of the Autonomous Region of Madeira, passengers who need a test to travel may book it at the Private Hospital of Madeira and SYNLAB Bom Jesus.

In the public area of Madeira and Porto Santo Airports there are laboratories that allow RT-PCR and antigen tests.

For further information please refer to point 2 of these FAQs.

TRAVELLING TO AND FROM THE AUTONOMOUS REGION OF THE AZORES

20. Do I need to present a test or certificate upon arrival?

Passengers travelling to the Autonomous Region of Azores are required to present:

- RT – PCR Covid-19 Test with a negative result, carried 72hours before the flight;

OR

- Vaccination certificate (document that proves complete vaccination) and/or proof of COVID-19 recovery for up to 180 days;

OR

- EU Digital COVID Certificate (vaccination, recovery and tests). More information here

- Children under 12 years are an exception.

- Passengers travelling to the Azores from the Portuguese Continent can have free-of-charge PCR Tests in laboratories with protocol with the Azorean Regional Government. Find the list here.

- Passengers are responsible for checking that their tests meet the requirements.

Find out more here.
21. Which laboratories have a partnership with the Azorean Regional Government to perform the test for free?

Passengers who intend to travel from mainland Portugal or Madeira to the Azores may perform the tests in advance, and the costs will be assumed by the Regional Government. See the list of laboratories included.
22. I am travelling to the Azores. What forms do I have to fill in?

Passengers travelling to the Azores must register on My Safe Azores and complete the questionnaire;

Please check the website of the Regional Government of the Azores to review all the measures currently in effect in the region.
23. Is it mandatory to present a test or certificate upon departure from the Azores Autonomous Region?

The need to present of a negative result RT-PCR or COVID-19 antigen test will depend on the destination, so you will have to check on official sites such as ANAC and IATA Travel Centre, with the airline, travel agencies and/or official entities.

Passengers on flights from the Azores to mainland Portugal do not need to present a test.
24. Can I do the test at Ponta Delgada, Flores, Santa Maria or Horta airport, on departure?

No. In the specific case of the Azores Autonomous Region, the passengers who need the test to travel will have to do it in places outside the airport

Learn more here.

TRAVELLING WITH CHILDREN

25. Do children have to wear a mask?

Yes, all children aged over 10 must wear a facemask while traveling.
26. From what age is it necessary to submit test to COVID-19?

Current legislation (national and/or regional) indicates the following exceptions for children:

- Mainland Portugal: children under the age of 12 years are not required to have prior tests;

- Madeira: passengers up to the age of 11 are not required to undergo testing in advance;

- Azores: passengers aged 12 or under are not required to undergo testing in advance.

PROPHYLATIC ISOLATION/QUARANTINE

27. Is it necessary to comply with quarantine or prophylactic isolation on arrival in Portugal?

According to the legislation in force passengers arriving in Portugal on flights departing from: South Africa, Brazil, Nepal, India and the United Kingdom* have to register their details on travel.sef.pt and comply with mandatory prophylactic isolation for 14 days.

*except those who present a proof of vaccination against COVID-19 attesting to the completion of the full vaccination scheme carried out in that country at least 14 days ago.

Even for cases where quarantine or isolation is not compulsory for passengers disembarking in mainland Portugal, strict compliance with the rules of respiratory etiquette, use of mask, physical separation, avoiding crowds and frequent hand hygiene is recommended.

However, in some cases, by indication of local health authorities it may be indicated mandatory quarantine or prophylactic isolation.
28. Do I need to go through quarantine or prophylactic isolation upon arrival at my destination?

The obligation to carry out quarantine or prophylactic isolation will depend on your destination, so you will have to check on official websites such as ANAC or IATA Travel Centre with the airline, travel agencies and/or official entities.

FLIGHTS TO AND FROM PORTUGAL

29. Which countries are now authorized to fly to Portugal?

PERMITTED (Essential and non-essential travel)

- Countries of the European Union or a state associated to the Schengen Area (Liechtenstein, Norway, Finland, and Switzerland), Albania, Saudi Arabia, Armenia, Australia, Azerbaijan, Bosnia-Herzegovina, Brunei, Canada, China, South Korea, United States of America, Israel, Japan, Jordan, Kosovo, Lebanon, Montenegro, New Zealand, Qatar, Republic of Moldova, Republic of North Macedonia, Serbia, Singapore, Ukraine, Taiwan and the special administrative regions of Hong Kong and Macao

- United Kingdom (Essential and non-essential travel)

LIMITED

Brazil, India, Nepal, South Africa (Essential travel only)

Legislation in force here.

For further information, see official websites such as ANAC or IATA Travel Centre or check with the airline, travel agency and/or official entities.

WHAT HAS CHANGED IN OUR AIRPORTS

30. Are airports open?

The 10 airports on the ANA network (Lisbon*, Porto, Faro, the Azores - Ponta Delgada, Horta, Santa Maria, Flores, Madeira – Madeira and Porto Santo, Beja) are open and operating.
31. Have measures been implemented to reinforce protection?

Yes. You can check the measures implemented at our airports here.

The airports managed by ANA – Aeroportos de Portugal, the airlines and all the companies, entities and services related to airport operations have reinforced their protection measures. Confirm with your airline the measures implemented by them.
32. Is it mandatory to wear a mask?

Yes, all persons (except children under 10 years of age) are obliged to wear mask inside airport infrastructures and aircraft.
33. Is temperature measurement compulsory?

On arrival

Yes. All passengers, irrespective of their country of origin, will have their temperature checked. The temperature is measured using a walkthrough automatic screening system which allows for triaging, without any stop.

Before departure

No. Airports do not check temperature on departure. However, some airlines do check temperature at the time of boarding. If in doubt, please contact your airline.
34. How much hand sanitizer (alcohol gel or similar) can I take with me on board/in my hand luggage?

Despite the existing restrictions on the transport of liquids onboard, exceptionally, it is currently allowed to take containers of alcohol-based hand sanitiser larger than 100 ml in hand baggage, at a maximum of 500 ml per container and 2L per passenger. Aerosols must be protected with a lid so that content is not inadvertently released.

The restrictions on other liquids remain in place.

CIRCULATION RESTRICTIONS AND CURFEW

35. My final destination is in Spain, but I am arriving through a Portuguese airport. Are there circulation restrictions in land borders?

In the case of travel by land, each traveller should obtain information on the measures and restrictions existing in each of the transit countries directly from the authorities of the transit countries, consular posts .

Before travelling, check with the official entities (e.g.: Portal das Comunidades Portuguesas).
36. Can I pick up or take a passenger to the airport?

Yes. Although there is a curfew in force and there are circulation restrictions, passengers with a boarding card and their companions may travel to and from the airport.

Travel safely with Aeroportos de Portugal

Note 1: The measures mentioned above may be changed according to any new rules that may be defined by the authorities

Note 2: Additional containment measures are in force at Madeira and Azores airports. Find out more at:

https://www.ana.pt/en/corporate/ana/specific-measures-autonomous-regions-of-madeira-and-azores

Note 3: Updates coming from RCM n.º74-A/2021, June 9th , complemented by the RCM n.º 96-A/2021 from July 22th and Order n.º 7374-E/2021 from July 23th of 2021

Note 4: The information provided is a general overview, but you should also check the indications from your airline or read the Order in force in full.

SOURCES

- Portuguese Electronic Republic Gazette (DRE): https://dre.pt/

- COVID-19 | Estamos On: https://covid19estamoson.gov.pt/

- Portugal’s Directorate-General of Health (DGS): https://covid19.min-saude.pt/

- Government of the Azores: https://covid19.azores.gov.pt/

- Government of Madeira: https://www.madeira.gov.pt/Covid19

- IATA: https://www.iatatravelcentre.com/world.php

- Official website of the European Union: https://reopen.europa.eu/en/

- Portuguese Civil Aviation Authority (ANAC): https://www.anac.pt

useful information_COVID-19

Service	Date	Voucher #	Amount
FAST TRACK	2020-01-21	345971	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2020-01-22	315451	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-07	345921	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-16	334896	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-17	343456	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-10	342876	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-03	345956	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-08	345966	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-06	345951	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail
FAST TRACK	2019-12-03	345936	9,00€
To change reservations, please call 808 91 90 91 or send us an e-mail

SERVICE POLICIES

This website belongs to ANA, Aeroportos de Portugal, S. A. (hereinafter mentioned as ANA). The Service Policies here included rule the relation that is established between ANA and the Website user. Such policies may be subject to change whenever ANA considers necessary.

If ANA decides to change these Service Policies, the new version shall replace this one, and shall enter into effect on the date of its publication at this website. The relationship between ANA and all users will be governed by the new version published.

We advise you to periodically visit this page to ensure that you are familiar with the Service Policies in effect. Please also note that ANA reserves the right to change the content of this website at any time.

Users who do not agree to these terms and conditions may not continue to use this website or book any services through it.

The website’s purpose is to provide commercial and operating information considered relevant to the users of the Lisbon, Porto, Faro, Madeira and Azores airports.

MEANS OF PAYMENT AND SECURITY

The link to the payment pages of www.ana.pt uses a series of security methods and measures to protect the personal information of our users. During this process, your personal data is encrypted so that it cannot be read by third parties.

Users may choose to pay any of the booked services with a credit card.

ANA shall not be liable for the possible fraudulent, illegal or abusive use of any credit card or any other means of payment. Even so, ANA shall not tolerate any fraud or attempted fraud, or illegal use of such means of payment. Any user attempting to use a payment method without authorization, if found by ANA, will be removed by ANA and prohibited from using the services at www.ana.pt.

ANA also reserves the right to legally act against the perpetrator.

Credit Card

The booking of the services made available at the website may be paid through credit cards of the VISA or Mastercard network that the user may be the beneficiary.

To comply with new security rules published by VISA International and Europay/Mastercard International, as of 01 April 2001, all requests for authorization to perform transactions using these systems’ cards may only be processed by RedUnicre when the information furnished includes the security code (CVV2/CVC2) of the card in question. The security code is a number composed of three figures, printed in the reverse of the card, after the credit card number, on the right hand side of the signature panel of all VISA and Europay cards.

Credit card bookings are subject to confirmation by RedUnicre. If the request is denied, you may contact your bank or card issuer for further clarification.

MBnet

MBnet is a solution of SIBS – entity responsible for the Multibanco network - to make payments on the website www.ana.pt in a simple and secure way. There is no need to hold a credit card. You just need to adhere to MBnet in an ATM machine or through your home banking.

When you decide to acquire a service, you have access to the website www.mbnet.pt, where you can generate a credit card number, and define the maximum amount of the transaction. When you make the payment, the purchase amount, up to such defined limit, shall be debited in your bank account. Since it is a virtual card, valid for only one transaction up to a ceiling determined by you, the use of MBnet ensures greater security.

Price policy

All prices mentioned include VAT at the legal rate in force in Portugal.

Exchange policy

The currency used as basis for the prices of the services mentioned is Euro, and the final purchase takes place in Euros.

PARKING SERVICE

Products and Prices

ANA has a wide variety of parking offers. These offers vary according to the parks chosen and are limited to the number of available parking spaces.

Prices and existing types of parking that are shown on the website, are subject to change and updates without previous warning.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Whenever a client books a service they will receive a confirmation e-mail with the parking voucher and an e-mail with the invoice. The voucher must be printed out, since it must be shown to use the parking area.

Entering/Exiting the Park

The client should collect the ticket issued when entering the park and keep it until exiting. The ticket must be provided together with the voucher before leaving the park, in order to be validated.

In case the parking entrance is equipped with a bar code/QR Code reader, you should pass the voucher on the reader and collect the ticket.

Entering the park using the “Via Verde” system prevents the use of the voucher. The amount of the voucher will not be reimbursed.

Before you leave the park, you should present the ticket collected when you entered, together with the booking voucher and identification document, at the manual payment cashier.

If you used the bar code/QR Code reader to enter the park, you should make sure that the booked time was not exceeded. In such case you should pay for the exceeding amount before leaving the park, otherwise you may proceed to the exit.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 12 hours before the estimated time of entry. Later cancellations and reschedules shall not be refunded.

To cancel/reschedule the booking, clients should contact our services through the phone number 808 919 091 and follow the instructions provided by the operator, or send an email to:

- Bookings for Lisbon Airport: lisboapark@ana.pt

- Bookings for Porto Airport: portopark@ana.pt

- Bookings for Faro Airport: faropark@ana.pt

- Bookings for Madeira Airport: madeirapark@ana.pt

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once and only grants access to the park and parking area, on a first-come-first-serve basis, except if mentioned otherwise. Parking spots are not marked, unless otherwise indicated.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

The driver is responsible for any damages caused in the park to ANA or to third parties.

The parking booking and its use does not dispense the consultation of the park regulation in force, available for consultation on the manual payment cashiers.

ValetXpress Service

ValetXpress is a collection and parking service provided by a team that ensures you professionalism, safety, convenience and a lot of comfort. This service is available in the airports of Lisbon and Porto, and it may be booked through the website www.ana.pt,

Prices shown on the website are subject to change and updates without previous warning.

You may book the ValetXpress service in two ways:

- On the internet, when making your parking booking.

- At the counter, in the Departures area

When it is not possible to have a joint inspection of the vehicle, this will be done later, and the client may not claim for damages and/or liabilities from ANA.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

LOUNGE

The “ANA Lounge” was created with comfort and convenience in mind for frequent flyers seeking a unique experience. It offers a wide range of Portuguese beverages, snacks and products for you to enjoy. If you want to use your waiting time to get ahead, the “ANA Lounge” has everything you need to work comfortably and efficiently. While waiting for your flight, you can also stay in tune with the latest news with channels, newspapers and magazines telling everything that’s going on, everywhere. This service is available at the airports of Lisbon and Porto, and may be reserved through the website www.ana.pt. The service operates between 5:00 AM and 11:00 PM, with a maximum use time of 3 hours.

Prices shown on the website are subject to change and updates without previous warning.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Whenever a client books a service they will receive a confirmation e-mail with the voucher and an e-mail with the invoice. The voucher must be printed out and delivered when entering the Lounge. At the time of entering the Lounge, you can also request your boarding pass.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

FAST TRACK

Fast Track service is the solution for passengers who have no time to lose, or wish to make the most of every moment at the airport without any stress or queuing. This is a priority lane allowing for speedy security control. This service is available at the Lisbon, Porto, Funchal and Ponta Delgada airports, and can be booked via www.ana.pt

Prices shown on the website are subject to change and updates without previous warning.

ANA would like to point out that the “Fast Track” – although it makes getting to your flight faster, with less time waiting in line – does not replace or shorten mandatory procedures such as check in, security or boarding. Thus, we recommend that you will always allow the necessary time for these procedures.

We alert that, in case of strike, the Fast Track channel may be conditioned and another channel may be made available for use.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Customers who make a reservation will receive a confirmation email with a voucher, and another email with an invoice. Once at the airport, after checking in, you can go to the Fast Track line with your boarding pass and voucher and show your proof of purchase with the barcode.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address: servicoscomerciais@ana.pt.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

RECOMMENDATIONS AND WARNINGS

ANA is committed to ensuring the privacy and protection of the personal data of all those who relate with ANA, namely users of the website www.ana.pt.

Our efforts must be supplemented by a responsible approach on the part of users in order to protect their personal data.

Therefore, ANA advises the users:

- To refrain from sharing their username or password;

- Not to make a note of the password or username in easy access places (diary, computer, etc.);

- At the time of accessing the payment page or the pages for editing personal data, to confirm that the browser is in secure session (in this case, the browser bar will show a specific symbol and padlock, and the website address will begin with "https://"). You can also confirm if the secure session certificate belongs to ANA, Aeroportos de Portugal, SA, by checking the information in the window which opens after clicking on the padlock);

- To ensure that the browser is closed before leaving the computer unattended;

- To make sure that the computer or computer network used to access www.ana.pt is free of viruses and spyware.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights related with the information made available on this website, including but not limited to text contents, headlines, photos, images, moving images, pictures, names, logotypes and brands, belong to ANA or to possible licensees. ANA making available such information does not transfer to the user, in any case, the right to reproduce or distribute such information. Such actions are not allowed without the previous consent of ANA or the above mentioned possible licensees.

Nevertheless, the user is authorised to download and/or print out the information for private and non-commercial purposes. This website cannot be shown embedded in other websites that do not belong to ANA.

Users can, however, create and distribute links for the pages of www.ana.pt. ANA reserves the right to approve or deny these links.

PUBLICITY, PROMOTION AND THIRD PARTIES CONTENTS

The website and the mobile version of the website www.ana.pt may contain advertisements (including banners), promotions and other contents supplied by third parties, including the retailers. All advertisements, promotions and other contents (including the reference buttons and hyperlinks) do not constitute any recommendation or endorsement from our part regarding the promoted good, service, or final website of the link.

All information provided at the advertisements or the final websites of the links shown at www.ana.pt or its mobile version are of the exclusive responsibility of the advertisers. In case the user shall need any clarification regarding any advertised product or service, should contact the related advertiser.

In particular, ANA has no control or responsibility over:

1 - Quality, safety or legality of any good or service advertised by third parties;

2 - Authenticity or accuracy of the description of the good or service advertised by third parties;

2 - Competence or authorisation of the advertiser, retailer or third parties to sell such product or service.

In the case of retailers, ANA also monitors the feedback of the users regarding the products and the retailers, as long as such feedback is provided through the “Client Support/Suggestions” system.

LINKS

The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and Rent-a-Car operators. The websites belonging to these external links are outside of ANA’s control. ANA assumes no responsibility for the content of these websites, or for any products or services purchased or hired by users at any of these websites, or at websites linked or referred to in them. ANA may not ensure that the contents of any third party website are accurate, legal or harmless.

Some external websites may be shown in the website www.ana.pt through frames, whether including some of our website contents or not, or include reciprocate links to our website. Such resources are available only for the convenience of the users and do not constitute an endorsement to such websites or their contents.

Users assume the exclusive responsibility for using external websites.

TERMINATION OF USE

ANA may, at any time and based on the criteria it may deem appropriate, terminate the access of the user to the website www.ana.pt.

PRIVACY

You can consult our Privacy Policy here. This policy explains how we collect and use the personal information we obtain through your use of www.ana.pt.

ANA only works with third parties with adequate technical and organizational measures to meet legal requirements, namely in the area of security and confidentiality. As such, ANA aims to safeguard the rights of data subjects by protecting personal data against unauthorized access, misuse, loss or destruction.

These technical and organizational measures are periodically reviewed and improved. The website www.ana.pt is constantly monitored by specific tools to detect and eliminate potential cyber-attacks.

WARRANTY LIMIT

ANA develops its best endeavours so that the information contained on this website is accurate and complete. Even though, ANA may not, explicitly or implicitly, guarantee that the information contained in this website is complete and accurate, or that the website will not be subject to delays or interruptions.

LIABILITY LIMIT

Users of the website agree that ANA shall not be held liable for any direct or indirect loss resulting from the use of the information it contains. Similarly, ANA shall not be liable by the services and/or products offered by third parties through this website.

MISCELLANEOUS

ANA, as well as the retailers present on www.ana.pt are not accountable for delays or contractual breaches due to force majeure, disturbance, total or partial strike, flood, fire or war.

The agreement between the user and ANA, based on these terms and conditions, shall be governed and interpreted according to Portuguese law.

The user irrevocably and unconditionally agrees to submit to the non-exclusive jurisdiction of the courts of the judicial circuit of Lisbon, with regard to this agreement.

May 2018

ANA

Frequently Asked Questions | FAQs

1. Do I need to present a test or vaccination certificate on departure?

2. Are there COVID tests sites at the airport?

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3. I come from a European Union( EU) country: do I need to present a COVID test?

4. I come from a country outside the EU: do I need to present a test and certificate?

5. I have a transferring flight in Portugal: do I need to present a test or certificate?

6. I need to schedule a test for the return flight. What should I do?

7. What is considered a valid test?

8. Can I perform the test at the airport on arrival?

9. What is considered an essential travel?

10. I am travelling to Portugal. Which forms do I have to fill?

11. I'm travelling to Madeira. Which forms do I have to fill in?

12. I am travelling to the Azores. Which forms do I have to fill in?

13. Do I need to present a test or certificate upon arrival?

14. Is a second PCR test mandatory?

15. Which laboratories have a partnership with the Regional Government of Madeira for free of charge COVID-19 tests?

16. I am travelling to Madeira. Which forms do I have to fill in?

17. I will travel between Madeira and Porto Santo islands. Are there any additional rules?

18. Is it necessary to present a COVID test on departure from Madeira?

19. Can I do a test at Madeira or Porto Santo airport, on departure?

20. Do I need to present a test or certificate upon arrival?

21. Which laboratories have a partnership with the Azorean Regional Government to perform the test for free?

22. I am travelling to the Azores. What forms do I have to fill in?

23. Is it mandatory to present a test or certificate upon departure from the Azores Autonomous Region?

24. Can I do the test at Ponta Delgada, Flores, Santa Maria or Horta airport, on departure?

25. Do children have to wear a mask?

26. From what age is it necessary to submit test to COVID-19?

27. Is it necessary to comply with quarantine or prophylactic isolation on arrival in Portugal?

28. Do I need to go through quarantine or prophylactic isolation upon arrival at my destination?

29. Which countries are now authorized to fly to Portugal?

30. Are airports open?

31. Have measures been implemented to reinforce protection?

32. Is it mandatory to wear a mask?

33. Is temperature measurement compulsory?

34. How much hand sanitizer (alcohol gel or similar) can I take with me on board/in my hand luggage?

35. My final destination is in Spain, but I am arriving through a Portuguese airport. Are there circulation restrictions in land borders?

36. Can I pick up or take a passenger to the airport?

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