Check-in all baggage that you don't need to have with you
When travelling, your baggage should be stored in the hold. Although you can check-in anything you don't need to carry with you in the cabin, there are weight restrictions and other rules you should be aware of that apply to the transportation of specific items.
Is there a limit on hold baggage?
Yes. You should always contact your airline before travelling. Depending on your destination, airline and travel class, restrictions may vary regarding items you can or can't carry.
If your baggage exceeds the maximum weight permitted, and you do not wish to pay extra baggage fees, you can store it in the airport lockers until you return. Learn more about the luggage lockers.
I am travelling with special baggage, what should I do?
When travelling with sports equipment, musical instruments, animals, or any other type of special or oversized baggage, you should contact your airline before travelling.
My baggage did not arrive or is damaged.
If your baggage was lost or damaged as a result of problems not caused by defects inherent to the baggage itself, you should file a complaint with your airline within 7 days from the date of delivery of the baggage, or 21 days if your baggage was delayed.
Are any items prohibited in hold baggage?
Yes. Because safety is a priority, passengers may not carry any explosive or incendiary materials or devices in the hold baggage.
You should also inquire as to whether any items that may not be carried in your hand baggage may be carried in the hold, as hold baggage is subject to much fewer restrictions. Learn more about what you may not carry on the Forbidden Items page (link).
How can I protect my baggage?
To ensure that your baggage is well protected, the airport offers several security options – from security padlocks and straps, available in specialised baggage stores, to the Safebag service, which protects and packages your bags. Learn more about this service here.