Baggage

Prepare your baggage properly

Special and oversized baggage

Travelling with a bicycle, surfboard, diving equipment, golf clubs, musical instrument, big package or other large or unusual item?

Special or oversized baggage requires specific arrangements and may need to be handled separately from your regular checked baggage.

Before coming to Ponta Delgada Airport, check with your airline and below advices. Airlines have their own rules regarding accepted items, maximum dimensions and weight, packaging, fees and advance reservation.
 

  • What is special or oversized baggage?

    Your baggage may require special handling if it is:

    •    Large or bulky: for example, surfboards, bicycles, kayaks or other large equipment
    •    Long or unusually shaped: such as skis, fishing rods or sports equipment
    •    Heavy: above the normal weight allowance of your airline
    •    Fragile or delicate: such as certain musical instruments
    •    Not suitable for the standard baggage conveyor system*
    •    Mobility equipment: such as wheelchairs or other mobility aids
    •    An animal or pet travelling in accordance with your airline's requirements


    * "Not suitable for the standard baggage conveyor system” refers to an item that does not have the normal shape of a suitcase, such as round objects, usually wrapped in plastic.”
     

  • What to do before coming to the airport with my special luggage?

    Your airline determines whether your item can be transported and under which conditions.

    •    Check your airline's rules
    •    Check whether your item needs prior approval
    •    Check maximum size/weight restrictions
    •    Check whether additional fees apply
    •    Prepare your baggage according to the airline's requirements
    •    Find out where to drop off your baggage at Ponta Delgada Airport: the Oversized baggage Drop-off Desk is located in the left-hand side of the check-in area
    •    Allow extra time at the airport
     

  • What to do at Pota Delgada Airport with my special luggage?

    •    Go to your airline's check-in area and tell the airline agent before handing over your baggage.
    •    Your airline will tell you where to take the item within the airport
    •    Your baggage will be checked and handled separately if necessary
    •    Please don't leave your special baggage at a standard bag drop unless your airline tells you to do so.
    •    All good? Enjoy time at the airport!
     

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Special and oversized baggage

Travelling with a bicycle, surfboard, diving equipment, golf clubs, musical instrument, big package or other large or unusual item?

Special or oversized baggage requires specific arrangements and may need to be handled separately from your regular checked baggage.

Before coming to Faro Airport, check with your airline and below advices. Airlines have their own rules regarding accepted items, maximum dimensions and weight, packaging, fees and advance reservation.
 

  • What is special or oversized baggage?

    Your baggage may require special handling if it is:

    •    Large or bulky: for example, surfboards, bicycles, kayaks or other large equipment
    •    Long or unusually shaped: such as skis, fishing rods or sports equipment
    •    Heavy: above the normal weight allowance of your airline
    •    Fragile or delicate: such as certain musical instruments
    •    Not suitable for the standard baggage conveyor system*
    •    Mobility equipment: such as wheelchairs or other mobility aids
    •    An animal or pet travelling in accordance with your airline's requirements


    * "Not suitable for the standard baggage conveyor system” refers to an item that does not have the normal shape of a suitcase, such as round objects, usually wrapped in plastic.”
     

  • What to do before coming to the airport with my special luggage?

    Your airline determines whether your item can be transported and under which conditions.

    •    Check your airline's rules
    •    Check whether your item needs prior approval
    •    Check maximum size/weight restrictions
    •    Check whether additional fees apply
    •    Prepare your baggage according to the airline's requirements
    •    Find out where to drop off your baggage at Faro Airport: the Oversized baggage Drop-off Desk is located in the check-in area, on the wall opposite counters 27 to 62
    •    Allow extra time at the airport
     

  • What to do at Faro Airport with my special luggage?

    •    Go to your airline's check-in area and tell the airline agent before handing over your baggage.
    •    Your airline will tell you where to take the item within the airport
    •    Your baggage will be checked and handled separately if necessary
    •    Please don't leave your special baggage at a standard bag drop unless your airline tells you to do so.
    •    All good? Enjoy time at the airport!
     

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Special and oversized baggage

Travelling with a bicycle, surfboard, diving equipment, golf clubs, musical instrument, big package or other large or unusual item?

Special or oversized baggage requires specific arrangements and may need to be handled separately from your regular checked baggage.

Before coming to Porto Airport, check with your airline and below advices. Airlines have their own rules regarding accepted items, maximum dimensions and weight, packaging, fees and advance reservation.
 

  • What is special or oversized baggage?

    Your baggage may require special handling if it is:

    •    Large or bulky: for example, surfboards, bicycles, kayaks or other large equipment
    •    Long or unusually shaped: such as skis, fishing rods or sports equipment
    •    Heavy: above the normal weight allowance of your airline
    •    Fragile or delicate: such as certain musical instruments
    •    Not suitable for the standard baggage conveyor system*
    •    Mobility equipment: such as wheelchairs or other mobility aids
    •    An animal or pet travelling in accordance with your airline's requirements


    * "Not suitable for the standard baggage conveyor system” refers to an item that does not have the normal shape of a suitcase, such as round objects, usually wrapped in plastic.”
     

  • What to do before coming to the airport with my special luggage?

    Your airline determines whether your item can be transported and under which conditions.

    •    Check your airline's rules
    •    Check whether your item needs prior approval
    •    Check maximum size/weight restrictions
    •    Check whether additional fees apply
    •    Prepare your baggage according to the airline's requirements
    •    Find out where to drop off your baggage at Porto Airport: the Oversized baggage Drop-off Desk is located in the check-in area (Level 3), past check-in desks 1 to 15 
    •    Allow extra time at the airport
     

  • What to do at Lisbon Airport with my special luggage?

    •    Go to your airline's check-in area and tell the airline agent before handing over your baggage.
    •    Your airline will tell you where to take the item within the airport
    •    Your baggage will be checked and handled separately if necessary
    •    Please don't leave your special baggage at a standard bag drop unless your airline tells you to do so.
    •    All good? Enjoy time at the airport!
     

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Special and oversized baggage

Travelling with a bicycle, surfboard, diving equipment, golf clubs, musical instrument, big package or other large or unusual item?

Special or oversized baggage requires specific arrangements and may need to be handled separately from your regular checked baggage.

Before coming to Lisbon Airport, check with your airline and below advices. Airlines have their own rules regarding accepted items, maximum dimensions and weight, packaging, fees and advance reservation.
 

  • What is special or oversized baggage?

    Your baggage may require special handling if it is:

    •    Large or bulky: for example, surfboards, bicycles, kayaks or other large equipment
    •    Long or unusually shaped: such as skis, fishing rods or sports equipment
    •    Heavy: above the normal weight allowance of your airline
    •    Fragile or delicate: such as certain musical instruments
    •    Not suitable for the standard baggage conveyor system*
    •    Mobility equipment: such as wheelchairs or other mobility aids
    •    An animal or pet travelling in accordance with your airline's requirements


    * "Not suitable for the standard baggage conveyor system” refers to an item that does not have the normal shape of a suitcase, such as round objects, usually wrapped in plastic.”
     

  • What to do before coming to the airport with my special luggage?

    Your airline determines whether your item can be transported and under which conditions.

    •    Check your airline's rules
    •    Check whether your item needs prior approval
    •    Check maximum size/weight restrictions
    •    Check whether additional fees apply
    •    Prepare your baggage according to the airline's requirements
    •    Find out where to drop off your baggage at Lisbon Airport: the Oversized baggage Drop-off Desk is near check-in 89. On T2, it’s on the left, just past the terminal entrance 
    •    Allow extra time at the airport
     

  • What to do at Lisbon Airport with my special luggage?

    •    Go to your airline's check-in area and tell the airline agent before handing over your baggage.
    •    Your airline will tell you where to take the item within the airport
    •    Your baggage will be checked and handled separately if necessary
    •    Please don't leave your special baggage at a standard bag drop unless your airline tells you to do so.
    •    All good? Enjoy time at the airport!
     

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Travelling with liquids

Only essential items should go in your hand baggage

For security reasons, the transport of liquids in hand luggage is subject to quantity limits and specific packing rules. To avoid delays or inconvenience at security screening, please check in advance which liquids you may carry and how they should be presented.

The applicable rules may vary from one airport to another, so you should always check the specific information for your departure airport and for all airports you will pass through during your journey. For example, a passenger departing from an airport with more advanced rules and technology may be allowed to carry certain liquid items in their hand luggage which, on their return journey, may not be permitted at another airport with different rules or technology.

Please also note that liquids which cannot be carried in hand luggage may be placed in hold luggage, provided they are not prohibited items.

We are upgrading our technology and, soon, you will be able to benefit from a new experience at our airports.

  • Which items are considered liquids?

    Liquids include all items containing liquids, aerosols and gels (LAG), that is, all the following products and those of similar consistency:

    - water and other drinks,
    - toothpaste,
    - lotions,
    - perfumes,
    - hair gel,
    - hair mousse and shaving foam,
    - creams,
    - pastes and pates,
    - jams and soft cheeses,
    - soups,
    - syrups.

  • How should I carry the liquids?

    In containers with a maximum capacity of 100 ml (or 100 gr) per item, packaged in a single transparent 20x20-cm resealable bag (only one per passenger).

    The golden rule is, therefore, to check in all liquid items over 100 ml.

  • What are the exceptions?

    Liquid medications or special dietary products (including baby food – porridge, fruit jars, yoghurts and milk bottles) can travel outside the transparent plastic bag or in quantities exceeding 100 ml/100 g, for which it is advisable to bring a document or medical certificate attesting to the respective need.

    Medication in tablet or powder form is not subject to the same restrictions applicable to liquids.

    Liquid items purchased at the airport's duty-free shops, after the security checkpoint or on board the aircraft, are also permitted, provided they are in a sealed tamper-evident bag (supplied by duty-free shops) and accompanied by the respective purchase receipt.

  • How are liquids screened at security?

    You must present all liquids at security screening:


    If you are carrying liquids in containers of up to 100 ml, placed in a transparent plastic bag with a capacity of 1 litre (20 cm x 20 cm) per person, which can be opened and resealed, you must present them separately from the rest of your hand luggage at security screening.

    If you are carrying liquids in containers with a capacity of more than 100 ml — such as medicines or special dietary products — you must also present them separately from the rest of your hand luggage for inspection.

    If you are carrying liquid items purchased at the airport duty-free shops or on board the aircraft, do not open the sealed bag before reaching your destination. Otherwise, the products may not be accepted at subsequent security checks.

    Please note that all liquids may be screened at any security checkpoint. However, they must always be presented visibly and in accordance with the applicable rules.

  • What should I do if I am carrying any forbidden or restricted item in my baggage?

    In this situation, you can go back and hand the prohibited or restricted item to a family member or friend, check it in as hold baggage, if permitted, or send it by green mail, at the post located next to the security checkpoint.

    Be prepared for Security Screening and avoid delays.

  • Why are containers with a capacity of more than 100 ml allowed at some European airports but not at others?

    The applicable rules may vary between airports, depending on the screening equipment available and the security procedures in force at each location. For this reason, an item that is accepted at your departure airport may not be accepted at another airport, for example on your return journey.

    Before travelling, always check the specific information for your departure airport and, where applicable, for all airports you will pass through during your journey.

  • What happens if I carry liquids in containers of more than 100 ml?

    If you carry liquids in containers with a capacity of more than 100 ml, they may not be permitted through security screening, except in the cases provided for, such as medicines, baby food, products for special dietary needs or duty-free items purchased under the applicable conditions.

    In these situations, you may have to place them in your hold luggage, send them by post or discard them at security screening.

    To avoid delays or inconvenience, please check in advance the applicable rules at all airports you will pass through during your journey.

  • Can I carry tinned food?

    Tinned food is subject to the rules applicable to liquids. Food products with liquid, paste-like or similar contents are treated as liquids at security screening. For this reason, it is recommended that these items be carried in hold luggage whenever possible.

    In Portugal, tinned food with a total net weight of up to 150 grams may be carried in cabin baggage. Please check the rules here.

  • How should I carry medicines and baby food?

    Medicines, baby food and milk may be carried in quantities of more than 100 ml when needed for the journey. These items must be presented separately from the rest of your hand luggage at security screening.

    It is recommended that you carry only the quantity needed for your journey.

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Baggage issues

Baggage issues? Have it sorted here.

If you have lost an item or piece of baggage, or if it has been lost by your airline, we can help you. Here's where you should go to track down your lost items.

  • My luggage was not delivered or was delivered damaged. Who should I contact?

    When in such situation, you should contact your airline, which will get in touch with the handling agent that took care of the ground operations of your flight.

  • I’ve lost something on the plane. Who should I contact?

    When in such situation, you should contact your airline, which will get in touch with the handling agent that took care of the ground operations of your flight.

    If you lost your identification documents in the plane, these will be delivered directly to Lost and Found - Public Security Police (PSP).

  • I’ve lost something at the airport or car park. What should I do?

    When you lose a personal item at the airport, either in the car park or inside the terminal (before or after the security control), contact PSP.

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Hold baggage

Check-in all baggage that you don't need to have with you

When travelling, your baggage should be stored in the hold. Although you can check-in anything you don't need to carry with you in the cabin, there are weight restrictions and other rules you should be aware of that apply to the transportation of specific items.

  • Is there a limit on hold baggage?

    Yes. You should always contact your airline before travelling. Depending on your destination, airline and travel class, restrictions may vary regarding items you can or can't carry.

  • I am travelling with special baggage, what should I do?

    When travelling with sports equipment, musical instruments, animals, or any other type of special or oversized baggage, you should contact your airline before travelling.

  • My baggage did not arrive or is damaged.

    If your baggage was lost or damaged as a result of problems not caused by defects inherent to the baggage itself, you should file a complaint with your airline within 7 days from the date of delivery of the baggage, or 21 days if your baggage was delayed.

  • Are any items prohibited in hold baggage?

    Yes. Because safety is a priority, passengers may not carry any explosive or incendiary materials or devices in the hold baggage.

    You should also inquire as to whether any items that may not be carried in your hand baggage may be carried in the hold, as hold baggage is subject to much fewer restrictions. Learn more about what you may not carry on the Forbidden Items page.

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Hand baggage

The less the better

Safety and comfort on board are the two main priorities in air travel. That's why rules concerning hand baggage are very clear: you should only carry essential items. Everything else must be placed in the hold. Be familiar with restrictions and know how to pack for your next trip.

  • How many bags can I carry as hand baggage?

    In general, you may carry only a single item of baggage into the aircraft, which must respect weight and size restrictions.

    It is advisable that you pack all the belongings you want to take with you on the plane on a single baggage item - personal effects, laptop or table, camera or other.

    Because airlines may choose to store in the cargo hold any hand baggage that exceeds restrictions or fails to comply with safety regulations, you should contact your airline beforehand.

  • What are the size restrictions for hand baggage?

    There are maximum weight and size restrictions, so you should check with your airline to find out which apply to your trip.

  • What can I and can't I carry on my hand baggage?

    Your hand baggage should only contain items that are absolutely essential, such as personal items and documents, toiletries or any drugs you need to carry with you. Also note that some items may have to be transported in the hold.

    To learn more about baggage restrictions and rules, as well as about what you are not allowed to carry, see the pages Forbidden Items and Information About Liquids.

  • Do I need special permission to carry insulin, needles, syringes and injection pens in my hand baggage?

    No special statement to that effect is required. However, we recommend that passengers bring the respective medical certificate or other relevant documents certifying the need for such items during the trip, in order to facilitate and expedite the security screening.

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Prohibited items

Safety first: These are the items you are not allowed to carry

At airports and in air travel, safety is always first. For your safety, and the safety of all passengers, some items are prohibited and not allowed into restricted areas of the airport or into the aircraft. Know what you are not allowed to carry and travel safely.

  • Are there any items that may not be carried in hand baggage?

    Yes. Passengers are prohibited from carrying any type of weapon or tool, objects with sharp points or edges or substances classified as hazardous in restricted security areas and aboard the aircraft.

    To learn what you are allowed to carry in your hand baggage, and how it must be packaged, please see our Information About Liquids page.

  • Which items are not permitted in hold baggage?

    You may not transport any explosive and/or incendiary devices/materials/substances in hold baggage.

  • Which items are considered prohibited?

    Among others, the following items are prohibited:

    - Pistols, firearms or any other devices that can shoot projectiles.

    - Metal or plastic toy guns/replicas, including water pistols.

    - Slingshots, darts or sports clubs or bats.

    - Objects with sharp points or edges, such as razors, knives, scissors and other objects with sharp blades over 6cm in length, syringes (except with medical prescription).

    - Work tools.

    - Fireworks, flammable liquids or solids.

    - Bleach, acids and poisons.

    - Objects containing compressed air or gas.

    For more information, refer to the list of forbidden items available at the Portuguese Civil Aviation Authority website or contact your airline.

  • I am a smoker. May I carry cigarettes and a lighter?

    Smoking in the plane and at the airport is absolutely forbidden. You may only smoke in designated areas. However, tobacco can be carried in your hand baggage.

    At the security checkpoint, any lighters or electronic cigarettes being carried in the hand baggage must be inside an authorised transparent plastic bag.

    Please note that you are not allowed to use electronic cigarettes aboard the aircraft.

  • What should I do if I am carrying any forbidden or restricted items in my baggage?

    In this situation, you can go back and hand the prohibited or restricted item to a family member or friend, check it in as hold baggage, if permitted, or send it by green mail, at the post located next to the security checkpoint.

See also

Lisbon Airport Nice trips

Baggage

Prepare your baggage properly

Baggage issues

Baggage issues? Have it sorted here.

If you have lost an item or piece of baggage, or if it has been lost by your airline, we can help you. Here's where you should go to track down your lost items.

  • My luggage was not delivered or was delivered damaged. Who should I contact?

    When in such situation, you should contact your airline, which will get in touch with the handling agent that took care of the ground operations of your flight.

  • I’ve lost something on the plane. Who should I contact?

    When in such situation, you should contact your airline, which will get in touch with the handling agent that took care of the ground operations of your flight.

    If you lost your identification documents in the plane, these will be delivered directly to Lost and Found - Public Security Police (PSP).

  • I’ve lost something at the airport or car park. What should I do?

    When you lose a personal item at the airport or parking lot, in a public area, contact Lost and Found - Public Security Police (PSP).

    If this happened after the security checkpoint, contact PSP or Customs.

See also

Lisbon Airport Nice trips

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