Porto Airport voted best in Europe in category of 5 to 15 million passengers

Porto Airport, was chosen by ACI – Airports Council International as the best in Europe among airports with dimensions from 5 to 15 million passengers. The award follows the Airport Service Quality (ASQ) study, the leading worldwide benchmark in the Evaluation of Passenger Satisfaction – 2016 Airport Service Quality (ASQ) Awards.

The results of this study are based on questionnaires filled out by passengers who thus transmit their opinion on 34 indicators, namely regarding the services offered by the airports in terms of customer service, waiting times, staff courtesy, cleanliness of facilities and comfort. 

In this evaluation, Porto Airport was also chosen as the third best in Europe in the category of airports with over 2 million passengers.

“We are proud to find out we were once again chosen by our passengers as one of the best airports in Europe. This is our ninth award in the past ten years and it is especially important for us at a time when the number of passengers at the Porto Airport surpassed 9 million, resulting from a 16% growth vis-à-vis 2015”, commented Jorge Ponce de Leão, CEO of ANA Aeroportos de Portugal (VINCI Airports).   

“These awards also show that we are implementing the right strategy when focusing on measures toward raising awareness and mobilizing resources and service providers for the continuous improvement of the quality of service provided to passengers”, added Jorge Ponce de Leão.

Between 2006 and 2011, Porto Airport ranked consecutively in the top three places, obtaining first prize in 2007. After a one-year hiatus, it was once again awarded in 2013, 2014 and 2015 with the third place, a place it now wins back. This year adds a victory in the category of 5 to 15 million passengers per year, in Europe.

This distinction is another positive addition to Porto’s international attractiveness, adding to the recently won title of “Best European Destination 2017”, by European Best Destination. 

ACI – Airports Council International is the only worldwide trade association of airport operators. ACI Europe represents over 500 airports in 45 countries, responsible for over 90% of the commercial air traffic in Europe and for the movement of over 1.9 billion passengers annually.