For VINCI Airports and ANA Aeroportos de Portugal, an airport is not only an infrastructure, it is also a place to live and interact. For that reason, and pursuing its policy of promoting customer care, loyalty-building and passenger services, the 36 airports that comprise the VINCI Airports network in 7 countries are planning a special event named “smiling day”, scheduled for tomorrow, Friday, April 6th.

During this event, the staff working in these airports, regardless of their specific job, will reach out to customers. The aim of this “smiling day” is to offer a moment to relax and have fun together, as well as a unique experience in an airport infrastructure.

At all Portuguese airports managed by ANA (Lisbon, Porto, Faro, Madeira, Porto Santo, Ponta Delgada, Santa Maria, Horta, and Flores), during this initiative, the staff working at ANA Aeroportos de Portugal will wear a blue vest in every airport of the network for easy identification and will be at the passengers’ disposal to provide information and offer refreshments and cookies. Always with a smile!

This initiative falls within the policy of VINCI Airports and ANA Aeroportos de Portugal and aims to offer passengers a unique quality of service and pay close attention to passengers.

The Smiling Day event was held for the first time at Nantes airport and it has spread to the whole VINCI Airports network since 2012. In 2017, 1,280 VINCI Airports employees welcomed nearly 250,000 passengers with the arrival of 1,850 flights. The Smiling Day 2018 edition has an interactive concept, connecting live 13 of the 36 airports in the VINCI Airports network.