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Rodoviária do Alentejo
From the bus terminal, in the centre of Beja, you can take buses to the whole County, as well as to several district capitals, with connections to the whole country.
The best hotels in Beja for your stay, always at the best prices
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The best hotels in Beja for your stay, always at the best prices
Beja airport is located 10 km from the city centre, where public transport is available to take you to your destination.
From the bus terminal, in the centre of Beja, you can take buses to the whole County, as well as to several district capitals, with connections to the whole country.
The taxi station is located in the city centre. Please allow 15 minutes from your request to the arrival of the transport.

Since 1 January 2021, with the end of the transition period following the United Kingdom's withdrawal from the European Union, there have been some changes regarding travelling between Portugal and the United Kingdom.
This information is not binding. We recommend checking the legislation in force or official websites.
What documents do I need?
People from the UK will have to travel with a passport valid for at least ten years on the date of entry into Portugal and valid until at least three months after the date of departure from the country.
Tourists do not need visas for stays of up to 90 days during a period of six months.
Passport controls on arrival at Portugal may take up more time, as the passport will have to be stamped and there are additional questions that may be asked by the border control officers.
More information:
https://www.gov.uk/foreign-travel-advice/portugal/entry-requirements
https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein
Travelling with pets
In order to travel with pets, people from the UK will have to get their pet passport at least four months in advance.
The airline you are travelling with should confirm if they accept pets and how many you can take if you have more than one. Apart from having a microchip, pets also need a rabies vaccination and an Animal Health Certificate – AHC.
More information:
https://www.gov.uk/taking-your-pet-abroad/travelling-to-an-eu-country-or-northern-ireland
https://www.dgav.pt/vaiviajar/conteudo/animais-de-companhia/transito-internacional/
Baggage
Baggage belonging to passengers coming from the United Kingdom may be submitted to physical customs controls.
The European Union has restrictions on the entry of products of plant and animal origin. You can check the information on exceptions and limits here.
Plant products may not be brought into the country without the appropriate phytosanitary certificate. More detailed information here.
More information:
https://europa.eu/youreurope/citizens/travel/carry/luggage-restrictions/index_en.htm
Shopping and VAT refunds
UK residents may now get VAT refunds on purchases made in Portugal. Find out how to do this here.
Considering that products in Portugal are 5 to 10% cheaper than in the United Kingdom on average, the additional advantage of Tax Free shopping will be a very important attraction for UK tourists.
There have also been restrictions on the limits of tax free goods taken to the United Kingdom since 1 January 2021. More information here.
Healthcare
The European Health Insurance Card will still be accepted until it has expired.
Although travel insurance should be considered, healthcare services are available at fixed prices to tourists visiting Portugal through the Portugal Health Passport. More information here.
More information:
https://www.gov.uk/guidance/foreign-travel-insurance
Driving in Portugal
Driving licences issued in the United Kingdom are valid in Portugal for a maximum period of 185 days.
More information:
Using mobile phones
The roaming guarantee has ended. The amount to be paid for calls, text messages and mobile data when you travel to Portugal should be confirmed with your operator.
What documents do I need?
From 2 April 2025, Portuguese citizens will have to obtain an Electronic Travel Authorisation (ETA) to travel to the UK.
In addition to the ETA, a passport is required, which must remain valid for the duration of the stay. Visas are not required for short visits of up to six months.
More information:
https://www.gov.uk/check-uk-visa/y/portugal/tourism
Travelling with pets
The airline you are travelling with should confirm if they accept pets and how many you can take if you have more than one. Apart from having a microchip, pets also need a rabies vaccination and an Animal Health Certificate – AHC, which can be used up to four months after issue.
To avoid a period of quarantine, you should ensure that your pet meets the requirements of the Pet Travel Scheme.
More information:
https://www.gov.uk/bring-pet-to-great-britain
Baggage
Passengers travelling to the United Kingdom may carry a certain amount of items without paying taxes. The goods acquired must be for own consumption or gifts.
For further information on the maximum quantities of alcohol and tobacco that may be transported tax free, check here
The United Kingdom does not permit products of animal origin (meat, milk and derived products) or plant products (seeds, plants, fruit, vegetables, flowers, etc.) from European Union countries to be brought into the country, but there are exceptions provided certain requirements are met. You can check the rules for bringing in food and plants here.
Passengers travelling from Portugal to the United Kingdom with more than £10,000 in cash need to fill in a declaration on arrival. This can also be done online here.
More information:
https://europa.eu/youreurope/citizens/travel/carry/luggage-restrictions/index_en.htm
https://www.gov.uk/guidance/bringing-commercial-goods-into-great-britainin-your-baggage
Shopping and VAT refunds
EU citizens can benefit from tax exemptions (duty free) on purchases such as drinks, tobacco and cosmetics and the amount allowed has actually increased. Check here.
VAT refunds for foreign passengers in shops in the United Kingdom no longer exists for goods transported with the passenger.
More information:
https://www.gov.uk/guidance/claim-vat-back-on-tax-free-shopping-in-northern-ireland
https://www.gov.uk/government/news/duty-free-extended-to-the-eu-from-january-2021
Healthcare
Although the European Health Insurance Card is currently valid in the UK, the Ministry for Foreign Affairs has alerted to the need for travel insurance with greater coverage.
More information:
https://www.gov.uk/guidance/healthcare-for-eu-and-efta-citizens-visiting-the-uk
Driving in the United Kingdom
Driving licences issued in Portugal are still valid in the United Kingdom.
More information:
https://www.gov.uk/guidance/driving-in-the-eu-uk-licence-holders-living-in-the-eu
Using mobile phones
The amount to be paid for calls, text messages and mobile data when you travel to the United Kingdom should be confirmed with your operator.
Useful links:
https://portaldascomunidades.mne.gov.pt/pt/vai-viajar/conselhos-aos-viajantes
https://www.gov.uk/guidance/visiting-the-uk-as-an-eu-eea-or-swiss-citizen
https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein
https://www.gov.uk/foreign-travel-advice/portugal
Taking children on a plane trip does not have to be a difficult endeavour. You just have to prepare and anticipate trickier situations, so that everything runs smoothly and all of you have fun. Follow our suggestions and enjoy your trip.
Download the document with tips for traveling with children.
When making your reservation, inform your airline or travel agent that you will be travelling with children. They may give you a few suggestions, such as booking an overnight flight, so that children maintain their regular sleep cycle, or booking window seats.
Children must have their own Citizen's Card/Identity Card and Passport, if applicable, always at hand.
Note that, when validating the age of all children under two years, their birth certificate, may not be accepted by the airline, as it does not include a photo.
Once at the airport, remember that all children (even those travelling on your lap, without seat reservation) must have a boarding pass.
Also take into account that a 7-day old child travelling with TAP must be cleared by a physician appointed by TAP (clearance from the child's regular physician is not sufficient). This procedure may differ for other companies.
In such situation, keep in mind that the airline's authority prevails, and your child may be refused boarding.
Yes. More information here.
A few days before boarding, explain to your children what they need to do and what they will go through before getting to the plane. Explain this in a positive way, so they do not feel any fear or discomfort, but highlight that it is important that they remain close to you.
Air travel can be stressful for kids, particularly in the case of long-haul flights. The dry air and low atmospheric pressure in the cabin can cause anxiety, and the lack of space to play can also cause irritability.
In order to make sure everything is ready for the trip, visit the paediatrician. This way you can be sure that your children are feeling well and/or have the necessary vaccines for the trip.
If a child is ill, for example, with chickenpox or measles, you are obliged to inform the airline prior to your trip, in order to know the acceptance conditions.
Bring chewing gum and hard candy, which may be necessary to relieve ear pain.
Make sure the children remain hydrated. The most advisable beverages, other than water, are fruit juices or tea. Avoid carbonated drinks, as these have a diuretic effect. If you need to transport liquids as cabin baggage, please be aware of the restrictions applicable.
The airport is a vast space, with lots of people circulating. Your main focus should be on keeping your children near you and ensuring that they are acclimated and at ease.
A few suggestions:
- Bring suitable clothing to mitigate temperature differences between the airport, the plane and your destination.
- Arrive early, so you can handle everything without haste. Be at the airport two hours earlier for domestic and European flights, and three hours earlier for intercontinental flights.
- Normally, passengers with children are allowed to board first. For this to happen, you must get to the gate before boarding starts.
- Never leave your children unattended, even to go to the bathroom. If you lose sight of your children, ask a staff member for help.
- At the airport there are several entertainment options for children, including watching the planes land and take off. Keep them active, so they will be quieter and calm during the flight.
- If you require a pushchair right until boarding, the airline will check it in at the gate, and put it in the cargo hold. It will be returned to you once you arrive at your destination. Please note that most airlines are not liable for any damages occurring before check-in.
- All passengers must go through the X-ray scanning, including children. Only infants may go through with their parents. Remember that hand baggage must also pass through the security checkpoint. To find out what you may carry with you, see the page with information concerning hand baggage.
- If the child is in a pushchair, put them on your lap instead, and before passing the pushchair through the X-ray, remove all the equipment and items from all bags and place them in the appropriate trays for inspection.
Ensuring the well-being and tranquility of children with special needs is crucial. Therefore:
- Inform the security officer of the existence of any special medical devices. Present the respective medical certificate or other document.
- If you think your child may be uncomfortable during security check, talk to them and help them find the best way to minimise stress.
- Never leave your child alone during the inspection procedure, even when a specific inspection is necessary.
- The adult travelling with a child in a special device is the only person that is allowed to remove them from such device for inspection.
- If your child cannot walk or stand, the security officer shall perform the inspection while the child remains in the device.
The airport provides the Myway service for passengers with reduced mobility.
When booking, inform your airline of any special assistance service you may require, and the airline will notify the airport. For more information about the MyWay service, see the respective information page.
During the flight, it is important that children remain calm, entertained and safe. For full comfort on board, follow our suggestions:
- Ask a member of the cabin crew to watch your child if you need to go to the bathroom.
- For added comfort, have your child take off their shoes, as their feet may swell due to the high altitude.
- Keep your child occupied during the flight. Bring the child's own toys or ask the airline if they will provide some.
- If your child is using an electronic game, turn off the sound and make sure they are not using it during take-off and landing.
- Once at your destination, wait for other passengers to exit the plane so that you can collect your baggage more comfortably.
Passengers with reduced mobility can use our travel assistance service, MyWay. It includes mobility aids, as well as skilled professionals who will provide you with assistance according to your needs during your passage through the airport.

The MyWay service is available for any passenger with disability or reduced mobility departing, in transit or arriving at the airport.
You must request this service from your airline or travel agent upon booking your trip, or up to 48 hours before the published time for the departure of the flight. The information will be transmitted by the airline to the relevant airports, to ensure all the assistance is provided.
If you have booked assistance and are unable to travel through the airport without a carer or companion, we will ensure that one of them can accompany you throughout the entire journey. If you are travelling in a larger group then it would be best to nominate one person to stay with you. Companions may be asked to vacate our mobility equipment should it be required for special assistance passengers.
MyWay assistance includes a range of services and equipment to make your journey through the airport more accessible.
This includes escalators, lifts, moving walkways, clear signage and guidance, as well as escort and support provided by specialized and duly identified professionals, during passenger embarking and disembarking.
Upon arriving at the airport, look for the Designated Point of Arrival – a telephone booth clearly marked with the MyWay logo.
Using the phone, inform the MyWay service of your arrival, for personal and baggage assistance services at check-in, security checkpoint, border and boarding, all the way to your seat on the aircraft, where the airport's responsibility ends.
When disembarking, the airline or travel agent will notify the MyWay service. All the necessary personal and baggage assistance shall be provided from your seat on the aircraft to the next point of departure.
Yes. At the airport, you will find signage directing you to the MyWay service contact points, which identify all and any resources or mechanisms available for people with reduced mobility.
See below where to find this service:

Yes. Private vehicles bearing the reduced mobility sign have parking available in all of the airport's parks. The designated parking spaces, located near the exits are properly identified.
Yes. Guide dogs are allowed to circulate around the airport, including in boarding terminals. However, you should contact your airline or travel agent to confirm that guide dogs are allowed on the aircraft.
Yes, passengers with disabilities or reduced mobility are protected against discrimination and, under certain conditions, benefit from the appropriate assistance at all EU airports. See our page on passenger rights to learn more.
See below the operating hours of Beja Airport.
From Monday to Friday (even if a public holiday): 08:30 - 19:00
Saturday and Sunday: 09:00 - 18:00
For security reasons, the public is not allowed inside the passenger terminal during the closing period.
Your rights as an air passenger are protected by the European Union whenever you have a confirmed reservation and check in within the deadline established for your flight.
On this page, we present a summary of the situations in which you are protected, so that, in case of need, you know what to do.
In case of overbooking, airlines are obliged to ask passengers to voluntarily abdicate their reservation, offering a full refund or re-booking.
When passengers choose re-booking, airlines must provide all the necessary support, such as: food, telephone access and, if necessary, an overnight stay and appropriate transportation to or from the airport.
In case of re-booking, you may also be entitled to a monetary compensation between 125 and 600 euros, depending on flight distance and delay time.
Yes. The support you are entitled to depends on the delay time and what your destination is. You may ask your airline to use a phone line and to be provided with food, transportation or accommodation, in the following cases:
- your flight is delayed by two hours or more, and the distance is 1500 km or less;
- your flight was delayed by three hours or more, and your destination is within or outside the European Union, at a distance between 1500 and 3500 km;
- your flight was delayed by four or more hours and your destination is outside the EU at a distance exceeding 3500 km.
If your flight is delayed by five hours or more, you may demand the reimbursement of your ticket. However, your ticket will only be refunded if you decide not to travel.
If your flight was cancelled and you were not informed in the 14 days prior to your trip, you are entitled to financial compensation.
Similarly, you are entitled to compensation if you have not been re-booked for a flight departing at a time similar to that initially planned or if the airline cannot prove that the cancellation was caused by extraordinary circumstances.
Yes. You can file a complaint with your airline within 7 days from the date of delivery of the baggage, or 21 days if it has been delayed.
If the problems have occurred with your checked hold baggage (and unless they were caused by defects inherent to the baggage itself), you may be entitled to a compensation from the airline, up to a maximum amount of 1,220 euros.
If the problems affected your hand baggage (including personal items), the airline will only be liable if it is at the origin of the damages.
Passenger rights apply to all flights departing from or landing at any airport in the European Union, or carried out by an airline based in an EU country or in Iceland, Norway or Switzerland.
Yes, passengers with disabilities or reduced mobility are protected against discrimination and, under certain conditions, benefit from the appropriate assistance at all EU airports.
See our page on reduced mobility to learn more about the assistance provided.
Yes. You have the right to know which airlineis operating you flight in advance.
Note that some airlines have been considered unsafe and have been banned from operating in the European Union or placed under restrictions. You can see a list of such companies in http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm
Tour operators are required to provide accurate information on the holiday packages sold, fulfil their contractual obligations and ensure protection for passengers in the event of insolvency of the organiser.
Site map
Alameda das Comunidades Portuguesas
1700-111
Lisboa
Aeroporto Francisco Sá Carneiro
Pedras Rubras
4470-558
Porto
Aeroporto de Faro
8006-901
Faro
E.M. 528 - 2, Km 3,3
7800-745
São Brissos - Portugal
Aeroporto da Madeira
9100-105
Santa Cruz
Aeroporto do Porto Santo
9400-110
Porto Santo
Aeroporto de Ponta Delgada
9500-749
São Miguel
Aeroporto de Santa Maria
9580-402
Vila do Porto
Aeroporto da Horta
Castelo Branco
9900-321
Castelo Branco
Santa Cruz das Flores
9970-320
Santa Cruz das Flores
TERMS AND CONDITIONS
SERVICE POLICIES
This website is the property of ANA - Aeroportos de Portugal, S.A. (“ANA”). These Service Policies shall govern the relationship between ANA and the user of the website. These policies may be amended whenever deemed necessary by ANA.
If ANA decides to amend these Service Policies, the new version will replace the present one, effective as of its publication date at this website. The relationship between ANA and all users will then be governed by the newly published version.
We advise you to visit this page periodically to ensure that you are aware of the Service Policies in effect. Please also note that ANA reserves the right to change the content of this website at any time.
If the user does not agree with these terms and conditions, they may not continue to use this website or book any services on it.
The purpose of this website is to provide commercial and operational information relevant to users of the Lisbon, Porto, Faro, Madeira and Azores Airports.
PAYMENT METHODS AND SECURITY
The connection to the payment pages of the www.ana.pt website employs a series of security measures and methods to protect our users' personal information. As part of this process, your personal data is encrypted so that it cannot be read by third parties.
The user can choose to pay for any services booked via credit card.
ANA shall not be held liable for any fraudulent, unlawful or abusive use of credit cards or any other payment method. Nonetheless, ANA will not tolerate any actual or attempted fraud or unlawful use of these payment methods.
If ANA discovers that the user has attempted to use an unauthorised means of payment, ANA will ban the user, who will be prohibited from using the services at www.ana.pt. In such case, ANA also reserves the right to take legal action against the user.
Credit Card
Services booked at the website can be paid for using VISA or Mastercard credit cards of which the user is the beneficiary.
Pursuant to new security rules issued by VISA International and Europay/Mastercard International as of 1 April 2001, all authorisation requests to perform transactions using cards from these systems can only be processed by RedUnicre, so long as the security code (CVV2/CVC2) of the respective card is included in the information provided. The security code is a three-digit number printed on the back of the card, after the card number, on the right-hand side of the signature panel of all VISA and Europay cards.
Bookings made via credit card shall be subject to confirmation by RedUnicre. If the request is denied, please contact your bank or the card issuer for further clarification.
MBnet
MBnet is a solution from SIBS – the organisation responsible for the “Multibanco” ATM network – to make payments conveniently and securely at the website www.ana.pt. No credit card is required. Simply sign up for MBnet at an ATM, or via your home banking account.
When you decide to purchase a service, go to the website www.mbnet.pt to generate a credit card number and set the maximum amount of the transaction. When you make the payment, the purchase amount will be debited from your bank account up to this limit. Since it is a virtual card, valid for only one transaction up to the maximum amount in question, using MBnet affords you greater security.
Pricing policy
All prices shown include VAT at the legal rate in force in Portugal.
Exchange rate policy
The currency used to indicate service costs is the euro, and the final purchase shall be made in euros.
CAR PARKING SERVICE
Framework
For the purposes of the booking, the customer agrees to understand and comply with the “Regulations for the Operation and Use of Parking Lots and Drop-Off and Pick-Up Zones at the Airports of ANA, S.A.” (Regulation no.386/2019 of 30 April 2019 on the Operation and Use of Parking Lots and Drop-Off and Pick-Up Zones at Airports, published in the Official Gazette (Diário da República) no. 83, Series II, of 30 April 2019).
Liability
Pursuant to article 27 of Regulation no.386/2019 of 30 April 2019 on the Operation and Use of Parking Lots and Drop-Off and Pick-Up Zones at Airports, published in the Official Gazette (Diário da República) no. 83, Series II, of 30 April 2019, stopping and parking in parking lots and drop-off and pick-up zones shall not constitute a deposit contract for vehicles or any items inside them. As such, ANA and/or its contracted service provider shall not be held liable for any theft, robbery, damage or loss caused by third parties to vehicles, nor shall they have any duty or obligation to guard, preserve and maintain the parked vehicles.
Products and Prices
ANA offers a wide range of car parking options. These options can vary according to the parking lots chosen, and are limited to the number of available parking spaces.
Prices and options per parking lot shown at the website are subject to changes and updates without prior notice.
General Booking Conditions
When making a booking, the customer must correctly fill in the information requested on the form, otherwise it will not be validated by ANA.
Whenever a customer makes a booking, they will receive a confirmation email with the parking voucher and an email with the invoice. You must take a printed copy of the voucher you received and/or a digital version of the QR code with you, and scan it at one of the parking lot's entrance points.
We recommend that you print the voucher in paper format as well, just in case the device fails to scan it (which sometimes happens due to the device’s brightness levels or other external factors).
Parking Lot Entrance/Exit
If the parking lot entrance is equipped with a barcode/QR code reader, you must swipe your voucher on this reader. The gate will open, and you can park in a vacant space of your choice for the duration of your booking.
Once the voucher has been correctly scanned, some parking lots will issue a ticket automatically, with no need to push any buttons. Keep this ticket in case you have to pay additional amounts on top of the booking – when no ticket is issued, the system will use the licence plate to calculate the additional amount.
If you have exceeded your booking period, the ticket must be presented together with the voucher at the cashier before leaving the parking lot in order to be validated; otherwise, please continue to the exit.
Please do not use the Via Verde system at any time, since it is not compatible with the booking service.
Entering the parking lot via the Via Verde system will prevent the voucher from being used. There will be no entitlement to a refund.
Cancellation
The customer can cancel a booking free of charge up until 12 hours before the scheduled entry time. Cancellations after this time will not be refunded.
To make the cancellation, the customer must access the platform in their personal area – if they have logged in – or via the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference.– If you have booked without logging in, please contact our services by calling 808 919 091, or send an email to the following addresses:
- bookings for the Lisbon Airport - lisboapark@ana.pt
- bookings for the Porto Airport - portopark@ana.pt
- bookings for the Faro Airport - faropark@ana.pt
- bookings for the Madeira Airport - madeirapark@ana.pt,
following the instructions given by the operator.
There will be no refund if bookings are not used for reasons beyond ANA's control.
The voucher is for single use only, and only guarantees access to the parking lot. Parking spaces are unmarked unless otherwise indicated.
Any failure to use, or partial use of, the voucher does not entitle a full or partial refund for the booking.
The driver of the vehicle shall be responsible for any damages caused in the parking lot to ANA or to third parties.
The booking and use of a parking lot does not exempt you from consulting parking regulations in effect, which are available for consultation at the cashiers.
LOUNGE
The “ANA Lounge” was created with the comfort and convenience of frequent travellers (who opt for a differentiated experience) in mind. This service is available at the Lisbon, Porto, Faro and Madeira airports, and can be booked via the website www.ana.pt, with a maximum usage time of three hours.
Prices shown at the website are subject to changes and updates without prior notice.
General Booking Conditions
When making a booking, the customer must correctly fill in the information requested on the form, otherwise it will not be validated by ANA.
Whenever a customer makes a booking, they will receive a confirmation email with the voucher and an email with the invoice.
The voucher must be printed out and presented at the entrance to the lounge. Please note that you may also be asked for your boarding pass when you enter the lounge.
Cancellation
The customer can cancel/reschedule a booking free of charge up until one hour before the scheduled day. Cancellations or rescheduling after this time will not be refunded.
To make the cancellation, the customer must access the platform in their personal area (if they have logged in) or via the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference (if you have booked without logging in).
There will be no refund if bookings are not used for reasons beyond ANA's control.
The voucher is for single use only.
Any failure to use, or partial use of, the voucher does not entitle a full or partial refund for the booking.
FAST TRACK
The Fast Track service is a priority channel that allows you to pass through security control more quickly. The service is available at the Lisbon, Porto, Faro, Madeira and Ponta Delgada airports, and can be booked via the website www.ana.pt.
Prices shown at the website are subject to changes and updates without prior notice.
Please note that, although "Fast Track" allows you to reach the aircraft faster by reducing queuing times, it does not replace or shorten the mandatory check-in, security control or boarding procedures. We therefore always recommend that you set aside time for these procedures.
Please note that the Fast Track channel may be affected in the event of a strike, so another channel may be made available for this purpose.
General Booking Conditions
When making a booking, the customer must correctly fill in the information requested on the form, otherwise it will not be validated by ANA.
Whenever a customer makes a booking, they will receive a confirmation email with the voucher and another email with the invoice.
Once at the airport, after checking in, you should go to the Fast Track queue with your boarding pass and voucher and present the receipt with the barcode.
Cancellation
The customer can cancel a booking free of charge up until one hour before the scheduled day. Cancellations or rescheduling after this time will not be refunded.
To make the cancellation, the customer must access the platform in their personal area – if they have logged in – or via the booking reference (beginning with ANA-xxxxx), the email address used in the purchase, postal code and location, via the option: Login - log in with booking reference.– if you have booked without logging in.
There will be no refund if bookings are not used for reasons beyond ANA's control.
The voucher is for single use only.
Any failure to use, or partial use of, the voucher does not entitle a full or partial refund for the booking.
RECOMMENDATIONS AND PRECAUTIONS
ANA is committed to ensuring the privacy and protection of the personal data of all those who interact with it, particularly users of the website www.ana.pt.
This effort must be matched by a responsible attitude on the part of users to protect their personal data. To this end, ANA advises users to:
- Not share their username and password;
- Not write down their password or username in easily accessible places (calendar, computer, etc.);
- When accessing the payment page or pages for editing personal data, confirm that the browser is in a secure session (in this case, a specific symbol and a padlock are displayed in the browser's footer bar, and the web address will begin with "https://"). You can also confirm that the certificate corresponding to the secure session belongs to ANA - Aeroportos de Portugal, S.A., by checking the information in the window that opens when you click on the padlock);
- Ensure that the browser is closed before leaving the computer;
- Ensure that the computer equipment or network used to access www.ana.pt is free of viruses and spyware.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights related to information provided at this website, including but not limited to the content of text, titles, photos, images, moving images, illustrations, names, logos and trademarks, shall belong to ANA or potential licensors.
The fact that ANA makes this information available does not, under any circumstances, grant the user the right to reproduce or distribute this information. Such actions are not permitted without prior consent from ANA or the potential licensors referred to above. However, the user shall be authorised to download and/or print the information for personal, non-commercial purposes.
The presentation of this website embedded in other websites not belonging to ANA shall be prohibited. The user can, however, create and distribute links to the pages of www.ana.pt. ANA reserves the right to approve or deny these links.
LINKS
The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and rent-a-car operators. The websites corresponding to these external links are not under the control of ANA, who shall not be held liable for the content of these websites, any products or services that the user may purchase or hire at them, or the websites linked to or referred to in them. ANA cannot guarantee that the content contained on any third-party website is accurate, legal or inoffensive.
Some external websites may be displayed within the website www.ana.pt through frames, whether or not they include some of our website content, or include reciprocal links to our website. These resources are shown solely for the user’s convenience, and do not constitute an endorsement of these websites or their content.
The user shall assume sole responsibility for the use of external websites.
TERMINATION OF USE
ANA may, at any time and per the criteria it deems appropriate, terminate the user's access to the website www.ana.pt.
PRIVACY
Please consult our privacy policy here, which determines how we collect and use personal information that we may obtain through your use of www.ana.pt.
ANA only works with entities that guarantee that they have implemented appropriate technical and organisational measures in order to meet legal requirements, particularly in the area of security and confidentiality. ANA thus aims to defend the rights of personal data subjects, in order to protect this data against unauthorised access, improper use, loss or destruction.
These technical and organisational measures are reviewed and improved periodically, and the website www.ana.pt is constantly monitored by specific tools to detect and eliminate potential cyberattacks.
GUARANTEE LIMIT
ANA endeavours to ensure that the information at this website is accurate and complete. Even so, ANA cannot guarantee, either explicitly or implicitly, that the information contained at the website is complete and accurate, or that this website will not be subject to delays or interruptions.
LIMITED LIABILITY
The website user agrees to hold ANA harmless from any direct or indirect loss resulting from the use of information contained therein. Likewise, ANA shall not be held liable for products and/or services offered by third parties via this website.
GENERAL
ANA and the retailers found at www.ana.pt shall not be held liable for delays or contractual breaches due to force majeure, disturbances, total or partial strikes, flood, fire or war.
The agreement between the user and ANA, based on these terms and conditions, shall be governed by and interpreted in accordance with Portuguese law.
The user irrevocably and unconditionally agrees to submit to the non-exclusive jurisdiction of the Lisbon district court in relation to this agreement.
January 2025
PRIVACY POLICY OF ANA - AEROPORTOS DE PORTUGAL, S. A.
Scope
ANA – Aeroportos de Portugal, S. A. (hereinafter referred to as “ANA”) is committed to ensuring the privacy and protection of the personal data of all those who relate to ANA, namely the users of the website www.ana.pt.
This Privacy Policy is supplemented by its Terms and Conditions.
Who is responsible for processing personal data?
The data controller is ANA - Aeroportos de Portugal, S. A.
Rua D, Edifício 120, Aeroporto de Lisboa
1700-008 Lisboa
Telephone: 21 841 35 00
What personal data do we collect?
We collect the users’ personal data when they book any of the services available at our airports, by filling out a form. When booking a service, users must enter their name, email address, telephone number and billing information for the service. The personal data collected is essential for ANA to provide the service. Any provision of personal data implies knowledge and acceptance of this Privacy Policy.
For what purpose do we use personal data?
The personal data we collect is used to provide services, manage customers and fulfil legal and tax obligations.
The contact information provided by the user on the form will be used exclusively for the purpose of sending him/her information and updates regarding the service in question.
Users may choose to receive promotional content, such as newsletters, via email. To do so, the user must expressly indicate this by selecting the corresponding option on the service application form.
For the above mentioned purposes and in order to provide the services, the users’ personal data may be processed by ANA or on its behalf by processors.
In such case, these processors are obliged to provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the legal requirements and ensure the protection of the rights of the data subject, namely with regard to security and confidentiality.
The personal data we collect will not be transmitted to third parties without the express consent of the data subject, except when the requested service so requires, in which case ANA will request these third parties to use appropriate technical and organizational measures to fulfil the legal requirements and ensure the protection of the rights of the data subject, namely with regard to security and confidentiality.
When needed, and in order to meet its legal obligations, ANA may allow legal, public security, tax or regulatory authorities to access the users’ personal data.
How long is your personal data stored?
Personal data will be stored for no longer than necessary for the purpose for which the personal data were processed, notwithstanding data retention periods provided for by the law.
What are my rights as data subject?
Users have the right to request that ANA allows them access to their personal data, and acknowledges their right to its portability, rectification and erasure. Users have also the right to object processing, except for personal data which is essential for the services requested from ANA or for the fulfilment of legal obligations.
Users have the right to withdraw their consent at any time. However, such withdrawal does not compromise the lawfulness of any processing done, based on prior consent.
In the event of a personal data breach likely to result in a high risk to the rights and freedoms of the users, ANA shall communicate the personal data breach to the data subject without undue delay.
Users may lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados) without prejudice to the right to contact ANA’s Data Protection Officer with regard to all issues related to processing of their personal data and to the exercise of their rights.
Who can I contact to exercise my rights as a data subject?
ANA has designated a Data Protection Officer, who can be contacted directly via letter at:
ANA - Aeroportos de Portugal, S. A. – DPO
Rua D, Edifício 120, Aeroporto de Lisboa
1700-008 Lisboa
or via email at: dpo@ana.pt.
What measures does ANA take to ensure the security of my personal data?
ANA shall implement adequate technical and organizational measures to ensure a level of security appropriate to the risk, namely with regard to security and confidentiality, in order to protect users’ personal data against unauthorized and unlawful processing and against accidental loss, destruction, disclosure, damaged or alteration.
After a transaction, information regarding payment methods (debit card, credit card, or other) will not be stored in our system.
These technical and organizational measures are regularly tested, assessed and evaluated, in order to ensure the security of the processing.
The website www.ana.pt is monitored by specific tools to detect and eliminate potential cyber-attacks.
Use of Cookies
Cookies are small data files stored on your computer through the browser. They have no harmful effect on it and do not contain viruses, retaining only information related to your preferences, which does not include your personal data. You can consult ANA's Cookie Policy here
Updating of Privacy Policy
If ANA decides to modify its privacy policy, this web page will be updated.
May 2018