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VINCI Airports awarded for its quality of service
• Belgrade, Porto, Guanacaste and Puerto Plata airports voted best in their region
• Successful recovery in a very dynamic context thanks to anticipation and innovation
This year, VINCI Airports ranked four airports in its network among the best in the world in their category in terms of service quality in the ACI ranking (Airport Council International), which is the global benchmark for airport service quality.
The airports of Belgrade in Serbia, Porto in Portugal, Guanacaste in Costa Rica and Puerto Plata in the Dominican Republic, are named the best airports in their region ("ASQ Best airport by size and region" award). ACI also awarded the prize of the “friendliest airport” and the “most committed team” to Belgrade airport, and the “best passenger journey” to Guanacaste airport.
Besides, in Japan, Osaka Itami airport (Kansai airports) was recently ranked number 1 in the OAG Punctuality League. This worldwide recognition of punctuality performance follows the CIRIUM ranking published at the beginning of the year, which also placed Osaka airport in pole position (“large airports” category).
These awards illustrate VINCI Airports' ability to maintain its performance in terms of quality of service despite a very dynamic recovery context (doubling of VINCI Airports' passenger traffic between 2021 and 2022 with 209 million passengers served).
Nicolas Notebaert, CEO of VINCI Concessions and President of VINCI Airports declared: "I congratulate VINCI Airports teams and all the airports in our network for such a successful operational recovery. Their commitment has been exemplary. Ensuring a positive experience for our passengers is one of the strengths of our model. We are very proud to have met the challenge of getting passengers back to our airports quickly and efficiently.”